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Customer Service

At TBG Conferencing, our philosophy is simple.  Provide a premier portfolio of products and services that enables our customers to connect easily, communicate flawlessly and collaborate effectively.  Our outstanding Customer Service team is dedicated to ensuring your success.   We are not satisfied until you are satisfied.  You can reach a TBG Conferencing Customer Service Operator at any time during your conference by pressing on your telephone keypad or by clicking on the Customer Service icon on either your Web Conference Console or Audio Console.  If you prefer, call us today at 888.877.5411.  We look forward to working with you.

International Conferencing

Today’s global business environment makes it crucial for you to be able to connect easily with clients, vendors, and team members around the world. Our International Conferencing service offers a number of options to ensure you are able to connect, communicate and collaborate smoothly and efficiently with your key business partners. Three options are available to meet your international conferencing needs:

  • International Toll Free. This service is currently available in over sixty countries worldwide. Additional countries are added as they become available. Your international caller will be supplied with an international toll-free number and will join the conference call like a caller located in the United States. We strongly suggest that you provide your international caller with the domestic dial-in number as a backup.
  • Domestic Number Dial-In. Your international caller can use a domestic dial-in number provided by TBG Conferencing. In this case, the international caller will pay the long-distance call charges into the United States. Charges vary from country to country. 
  • Operator Dial Out. Prior to the beginning of your call, you provide the international phone number to a TBG Conferencing Customer Service Representative. You can reach a Customer Service Representative by pressing on your telephone keypad, or by clicking the Customer Service icon on your Audio Console. Your Customer Service Representative will then dial out to the international participant. International cell phone numbers are acceptable.

In addition to these options, TBG Conferencing also offers both translation and transcription services for your international calls. We understand how difficult and confusing international conference calling can be. Call us today and let us walk you through the options available. We’ll also be pleased to work with you on a country by country basis to ensure your international conferencing needs are met. As with all of our portfolio products, training on International Conferencing is free and available on an ongoing basis.

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